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Unexpected Apology ๐Ÿ‘ž

March 18th, 2023 at 12:06 am

You may recall at the beginning of the year I posted about how it took weeks to get my Clark's return credited to my account. At the time I was just thankful it was received after I didn't get the tracking info (silly mistake on my part). Well, apparently it was a system wide issue because I got a mass email from the CEO. I copied a brief part of it below. It's so unusual for a large company to issue this sort of apology & I really appreciated it.

"It is unacceptable that you had to wait so long to receive your order from us, or had a delay in receiving a refund, or experienced difficulties getting through to our customer care team."


1 Responses to “Unexpected Apology ๐Ÿ‘ž ”

  1. rob62521 Says:

    That is something...someone taking responsibility!

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